FAQ

Is my membership tax deductible?

All museum memberships are tax deductible to the full extent allowed by law. Consult your tax advisor for full details.

What if I have lost my membership card?

Call the Membership Department at 904-620-4207 or email CHanson[at]mocajacksonville.org, for a replacement card.

How can I use my guest passes?

Guest passes may be used for one-time free general admission to the museum and are collected at Guest Relations upon admission. Give them to family or friends visiting from out-of-town, or use them to introduce a friend to MOCA Jacksonville. Guest passes are not valid for special events.

May family members or friends use my membership card?

MOCA Jacksonville memberships and membership cards are not transferable. Some membership levels include “guest” membership cards that may be given to whomever the primary member wishes, and are good for the full 12-months of membership. Guests of museum members receive all of the benefits of the primary member, including free admission to exhibition openings and discounts to the Museum Shop and tickets to special events.

Does MOCA Jacksonville offer military discounts?

Yes, general admission to the Museum for Active Duty, Reserve and Retired Service Members and their families with a valid I.D. is $5. Active Duty, Reserve and Retired Military Service Members and their families also receive a $10 discount off any membership level. The Museum also participates in the Blue Star Museum Program offering free admission from Memorial Day to Labor Day for Active Duty Service Members and their families.

What is a reciprocal membership?

MOCA Jacksonville participates in the South Eastern Reciprocal Program, or SERM, and the North American Reciprocal Program, or NARM. All museum members receive free admission and membership discounts to more than 100 regional museums through the SERM membership program. Premium Members, Icon level or higher, are entitled to receive free admission and membership discounts to more than 400 North American museums through NARM.

How long is my membership good for, and will I receive a reminder in the mail to renew my membership?

Your MOCA Jacksonville membership is good for 12 months unless otherwise stated. You will receive a reminder to renew that will be mailed to you prior to your expiration date.

How can I become more involved in the museum?

There are many great ways to become involved in the Museum. Volunteers are always needed to help with special events such as exhibition openings, or administrative work such as museum mailings. Docents are needed to give guided tours to schools and other tour groups. Docents receive special training from our education department.

For information on how to volunteer at MOCA, call 904-620-1214 or email KBarnhart[at]mocajacksonville.org

For information on how to become a MOCA Docent, call 904-620-3212 or email LSpencer[at]mocajacksonville.org

How can I stay connected to upcoming MOCA Jacksonville events?

Subscribe today and receive up-to-date information on MOCA Jacksonville exhibitions, programs, members-only events, Museum Shop sales, and special offers. You can also follow us on Twitter and “like” us on Facebook.